Overview
Record customer credits and preserve invoice and return lineage.
Before you begin
Select the correct subsidiary and confirm the counterparty, currency, accounts, and reference data. Posting requires an allowed accounting period and the actions permitted by your configured role.
Main task
- Create a Credit Memo or use the linked order-return action.
- Confirm customer, invoice reference, dates, currency, and accounts.
- Review credit quantities, VAT/WHT, and return allocations.
- Save and submit/approve through the current workflow.
- Review applications and recognition reversals where required.
Check the result
Approved credits reduce the supported receivable. Return credits retain shipment/invoice relationships without a second stock movement.
If something goes wrong
Billed-and-delivered returns may require negative recognition plans before credit approval. Check source quantities and prior applications. A saved draft does not itself mean approval or posting. Follow the record’s current actions and review rejection feedback before resubmitting.
Review and supporting evidence
Review the saved header and line descriptions, amounts, VAT/WHT where used, and linked records. After approval/posting, inspect GL Impact where offered. Add supporting files or notes through the record’s communication area.