Overview
Apply receipts and eligible credits to approved customer invoices.
Before you begin
Select the correct subsidiary and confirm the counterparty, currency, accounts, and reference data. Posting requires an allowed accounting period and the actions permitted by your configured role.
Main task
- Open Customer Payments (the Accept Payments workflow).
- Select customer, currency, receiving account, date, and period.
- Choose eligible invoices and application amounts.
- Review compatible credit memos or journal A/R credits alongside cash.
- Save and submit/approve, then inspect invoice balances and GL impact.
Check the result
Applications retain source references and reduce invoices. Receipts, credits, and customer advances are different settlement sources.
If something goes wrong
Check subsidiary, currency, customer, A/R slice, and previous applications when sources are unavailable. Do not duplicate a receipt for the same movement. A saved draft does not itself mean approval or posting. Follow the record’s current actions and review rejection feedback before resubmitting.
Review and supporting evidence
Review the saved header and line descriptions, amounts, VAT/WHT where used, and linked records. After approval/posting, inspect GL Impact where offered. Add supporting files or notes through the record’s communication area.