Overview
Access your account and request help with passwords, account locks, or ended sessions.
Before you begin
Use the ERP address supplied by your organization. You need an existing account; a password-change request is not self-registration.
Main task
- Enter your username and password and complete the security challenge if displayed.
- Select Sign in and confirm the expected workspace opens.
- If you cannot use your password, select Request password change and submit the requested account details.
- For an account-locked notice, contact an administrator; an administrator must clear the account lock.
- When finished, use Logout in the profile menu. Sign in again after an inactivity timeout or remote logout.
Check the result
A successful sign-in opens your authorized workspace. Password requests are reviewed by an administrator rather than immediately replacing your password.
If something goes wrong
Repeated failures may lock the account. Avoid repeated guesses; ask the administrator to review the account. A maintenance page or expired guest workspace requires a different resolution from password recovery.